Privacy
Privacy notice
A plain-English explanation of what happens to your information. Last updated 15 November 2026.
Who we are
Homes Recovery arranges damp, mould and water damage surveys and repairs for residential and commercial properties in the United Kingdom. Surveys and work are carried out by independent, vetted specialist firms. For any privacy question, contact contact@homesrecovery.com.
What we collect
When you request a quote we collect the details you enter: your name, email address, phone number, property postcode, the service you need, whether you are a homeowner, landlord, tenant or commercial client, how soon you need help, your description of the problem and your confirmation. We also record the date and time and the page you sent the request from.
How we use it
We use your details to arrange the quote you asked for: to check which specialist covers your area and is suited to the job, to pass your request to them, and to follow up on how it went. Our lawful bases are taking steps at your request before a contract and, for follow-up and service quality, our legitimate interests.
Who we share it with
We share your request with the one specialist firm we match you with, so they can contact you about a survey or quote. If they cannot help, we may pass it to another vetted firm covering your area and will tell you if we do. Each firm uses your details only for your job and is responsible for its own handling of them once it contacts you.
We do not sell your details to marketing lists, and we do not share them for unrelated marketing. We also use service providers who host our systems and process data for us under contract.
How we are paid
Our service is free to you. Specialist firms in our network pay us a fee for the requests and work we arrange.
How long we keep it
We keep request details for up to 24 months for record-keeping and to handle any questions or complaints, then delete them. You can ask us to delete them sooner.
Your rights
Under UK GDPR you can ask to access, correct or delete your data, to restrict or object to its use, and to withdraw consent at any time. Email us to make a request.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).